Nothing happens when plugging in Ezcap 116 (XP/7)

[Stawan]

Hey,

I have had my Ezcap 116 for some time now and I'd like to start using it again after a while. However, when I plug it into my computer, nothing happens, no matter if I have drivers installed or not. I have tried with two OS'es I have installed on my computer, XP 32-bit and 7 64-bit, but both have the same problem.

The device has worked, but it has done the same thing before. Now I just can't get it working at all, even in different USB plugs, which worked once. Any ideas?

[bigweeal]

Sounds to me like you have a faulty one.

When you have the drivers installed, plug it in and then go the "device manager". Under "sound, video and game controllers" you should see:
USB 2861 device

If you do not then the pc does not recognise you are physically plugging something into the port. If it is doing this on 2 different pc's it is the EzCAP

Contact the vendor you purchased from as it comes with a 12 month guarantee and should replace it.

[Stawan]

Nope, I do not see anything in my device manager. It is strange, because the last time I used the device, it worked like it should. I have had problems like this in the past though, but after some re-plugging and/or re-installing drivers and rebooting the computer, my ezcap has started working, but not this time...

I have to talk with the guy who sold me this easy"crap".

[Stawan]

Seems like this device is broken indeed, I am now sent a new ezcap. At least the customer service works for this product

[bigweeal]

It is rare for an EzCAP to malfunction. They are normally bullet proof little things but as you say, you will receive good customer service if something does go wrong.